Crash when multitasking

Report bugs found in TunerPro. Please be sure to include as much info as possible, including system specs, OS, repro steps and TunerPro version number.

Moderators: Mangus, robertisaar, dex

Post Reply
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Crash when multitasking

Post by PLANT »

Running Windows98 1st editon on Tunerpro 3.05. Seems when I start to edit a bin by manually typing in the desired value as opposed to + or - and then multitask, either by sending Tunerpro to the taskbar or just bringing another window on top, I get a general protection fault when bringing Tunerpro back up.
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

i'll look into this and report what i find. thanks!
***************************************
TunerPro Author
1989 Trans Am
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

does this happen all the time to you? i'd imagine if this were a regular issue for everyone on win98, it would have been reported before. i can't reproduce this.

can you give me exact repro instructions? maybe even email me a bin and ECU to try with?
***************************************
TunerPro Author
1989 Trans Am
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Post by PLANT »

I don't think it is bin/ecu specific, it happens with both 6e and 8d in many different bins. I manually enter a value, then hit save. I then bring up acrobat reader and instantly bring tunerpro back up and it crashes.
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

I've been goofing around with win98 and can't reproduce this problem (nor can i think of anything that could cause it).

Again, *solid* step by step repro would be good.

Also, can you get me the crash info (that pops up in the dialog box) when it crashes?
***************************************
TunerPro Author
1989 Trans Am
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Post by PLANT »

To simplify:
Open tunerpro, auto loaded bin/ecu
Open on ANY flag, constant, or table, not using item summary window
Close the window by either clicking save or cancel
Multitask to a previously opened window/program
Bring tunerpro back up*crash*

TUNERPRO caused a general protection fault
in module USER.EXE at 0003:0000982c.
Registers:
EAX=c0035424 CS=1787 EIP=0000982c EFLGS=00000246
EBX=00020000 SS=0fdf ESP=00008102 EBP=0000811c
ECX=00020000 DS=168f ESI=00020000 FS=11bf
EDX=8179125f ES=0000 EDI=00000006 GS=0000
Bytes at CS:EIP:
26 39 06 10 00 75 0f 89 76 f8 66 8b 76 06 67 8a
Stack dump:
95d0168f 00060002 96c00000 168f0002 177f5725 0000125f 815c0fdf 17171cb1 0002d2d4 81c80fdf 00060000 0fdf0000 000296c0 11bf0167 81c80006 d2d40157
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

i'll look into the crash info you gave me, but i can almost guarantee you that this is an issue with your OS install. This would be rampant if it wasn't (and I haven't been able to repro in any OS I've tried - Win98, Win98SE, WinXP)
***************************************
TunerPro Author
1989 Trans Am
dingebre
Posts: 12
Joined: Fri Dec 12, 2003 6:31 am
Location: Salt Lake City, UT

Post by dingebre »

This sounds very much like the bug I was reporting in a different thread. The general protection fault occurred in USER.EXE. I never tied it to switching between tasks though.

I can't try to help on this anymore :( I "upgraded" to Windows 2000 (for other compatiblity reasons) and TunerPro RT has been quite stable.
David M. Ingebretsen, M.S., M.E.
Collision Forensics & Engineering, Inc.
dingebre@3dphysics.net
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

many issues look the same, but they arent. Dave's problem was completely unrelated (and has been fixed in the upcoming 3.06 release).


I'm almost certain the problem in this thread is related to something out of whack with the OS installation (Win9X was notorious for this kind of stuff).
***************************************
TunerPro Author
1989 Trans Am
dingebre
Posts: 12
Joined: Fri Dec 12, 2003 6:31 am
Location: Salt Lake City, UT

Post by dingebre »

Yes, 98 has many problems, which is why I did switch to 2000 (can't run XP beacuse of other software compatibility).

Glad you were able to track down my problem Mark. Thanks!

David Ingebretsen
David M. Ingebretsen, M.S., M.E.
Collision Forensics & Engineering, Inc.
dingebre@3dphysics.net
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

Plant -

Try the newly released 3.06 version. If you get a crash, send me the crash info (like you sent above).

Mark
***************************************
TunerPro Author
1989 Trans Am
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

Also, if it happens again, make sure you're using the latest video driver for your video card.

FYI - this crash is happening outside of TunerPro (its crashing in user.exe). This further solidifies that the issue is likely in your OS installation (or a driver issue, most likely your video card).
***************************************
TunerPro Author
1989 Trans Am
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Post by PLANT »

I have the most up-to-date vid drivers, they are dated 4/15/1999 so they aren't exactly new. I have found that if I leave an edit window open it won't crash, so I open up prom id and leave it open until I'm done with my editing. I'm not wiping the drive at this time, this being the only thing effected. I do have a 'test rig' that I use for testing parts before I sell them or whatever, I will throw TunerPro on there and see if it crashes. Here is the crash info running 3.06.

TUNERPRO caused a general protection fault
in module USER.EXE at 0003:0000982c.
Registers:
EAX=c003680c CS=1787 EIP=0000982c EFLGS=00000246
EBX=00020000 SS=3607 ESP=00008102 EBP=0000811c
ECX=00020000 DS=168f ESI=00020000 FS=351f
EDX=817e294f ES=0000 EDI=00000006 GS=0000
Bytes at CS:EIP:
26 39 06 10 00 75 0f 89 76 f8 66 8b 76 06 67 8a
Stack dump:
c498168f 00060002 c5880000 168f0002 177f5725 0000294f 815c3607 17171cb1 0002c888 81c83607 00060000 36070000 0002c588 351f0167 81c80006 c8880157
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

definately unique to your installation and in code that belongs to windows.
***************************************
TunerPro Author
1989 Trans Am
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Post by PLANT »

Bringing this topic back up, I tried it on another win98 machine in my house and it crashed also, in the same user.exe also. The same cd was used to install win98 so maybe that is the problem?
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

are they similar hardware? similar video card?

im guessing its crashing due to a video card issue, perhaps with a driver.
***************************************
TunerPro Author
1989 Trans Am
PLANT
Posts: 15
Joined: Sun May 18, 2003 8:09 pm

Post by PLANT »

They are completely different spec wise, not one componant is the same.
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

these are driver related crashes and are happening outside of code i have control of. Theres not much I can do about it, unfortunately. I'd say make sure you have the latest video card drivers.
***************************************
TunerPro Author
1989 Trans Am
SABLT194
Posts: 5
Joined: Mon Aug 16, 2004 1:02 am

Post by SABLT194 »

I get tons of General Protection Faults on both my laptops. One's an IBM & the others a Gateway. It's very unstable. I can not recreate the problem on que though. Mostly happens when trying to save a Bin. Wish I could be of more help

Steve
User avatar
Mangus
TunerPro Author
Posts: 1918
Joined: Wed Mar 19, 2003 1:49 pm

Post by Mangus »

its something with your system, not with TunerPro. Again, most likely related to drivers or a corrupt windows install.
***************************************
TunerPro Author
1989 Trans Am
Post Reply